Master Services Agreement
Rentbid × CMGMVP Build + Growth
This document constitutes both the proposed Statement of Work and the Master Services Agreement governing the engagement between Collective Media Group, LLC and Rentbid for the fixed-fee 90-day MVP Build & Growth Marketing engagement.
Prepared By
Bryant Knight, Founder
Collective Media Group, LLC
13101 Washington Blvd, Suite 428, Los Angeles, CA 90066, USA
Engagement
MVP Build + Growth
Fixed-fee, milestone-billed
Total: $31,500
Window: 13 weeks · Effective May 29, 2026
Engagement Overview
Build the operating system for rentals.
Situation Appraisal
Rentbid is the operating system for rental transactions, bringing real-time pricing and an identity / trust layer to a $2T+ market that has none. With a target to close a multi-property anchor partner to pilot, Rentbid needs an MVP, marketing site, and sales engine in 90 days so the pilot can begin producing real signal before market context shifts.
The Challenge
Stitching together separate product, brand, marketing, and growth vendors creates seams, slows velocity, and produces a launch that doesn't feel like one product. Rentbid needs a single accountable partner that can ship product, run brand, stand up a funnel, and hand off a clean, pilot-ready platform.
The Solution
CMG embeds a dedicated, self-contained delivery team (AI engineering, design, project management, and growth) under one accountable partner. We ship the MVP, the marketing site, and the sales funnel in 90 days, on a fixed-fee, milestone-billed engagement, with a clean technical handoff and a defined post-launch support pathway.
Strategic Objectives
What success looks like.
A pilot-ready MVP at day 90
A fully operational landlord + tenant platform capable of supporting a live multi-property pilot end-to-end, without reliance on mock or manual workflows. Built to support up to 20 properties and 2,000 tenants with limited scaling optimizations, a common posture for accelerator-stage product validation focused on product-market fit and user feedback.
A credible front door
A modern marketing site (up to 6 pages) that tells the Rentbid story and converts inbound landlord and renter interest into qualified pipeline.
A working sales engine
Sales materials, a CRM-backed funnel, and outbound assets ready for the anchor-supply motion to be executed against from day one of pilot. CRM standardized on Attio (attio.com) for pipeline development, with API connections wiring the website sales funnel directly into Attio for lead capture, enrichment, and stage progression.
Clean ownership and handoff
All Work Product owned by Rentbid on payment completion, with full transfer of source, infrastructure, data, and documentation.
Scope of Work
Detailed MVP scope by module.
The MVP is delivered across the following modules and workstreams. Everything listed below is included in the fixed-fee project. Items not listed here are out-of-scope for the MVP. See Explicit Exclusions and Section 7 (Change Management).
Landlord Dashboard
- Property portfolio management: add, edit, and archive properties and units
- Listing creation, edit, publish, unpublish, and re-list workflows
- Applicant inbox with sortable/filterable applicant queue
- Bid review, comparison, and accept/reject actions per listing
- Lease milestones and status tracking (active, pending, vacated)
- Account, billing, and team management
Tenant Dashboard
- Search and browse listings with saved searches and favorites
- Tenant profile with verified identity, employment, and references
- One-click application submission with optional bid component
- Application status tracking with notifications
- Document upload + secure storage (ID, paystubs, references)
- Messaging thread per active application
Listings & Application Workflow
- End-to-end bidding workflow: list → bid → review → accept → lease initiated
- Configurable bid windows, minimum bid, and bid increment per listing
- Application form with required and optional fields, configurable per landlord
- Document collection with secure file handling and audit log
Reporting & Analytics Dashboards
- Landlord KPI dashboard: active listings, applications, days-to-lease, occupancy
- Tenant-side application volume and conversion analytics
- Bid activity dashboard (counts, averages, accepted vs declined)
- Pilot-level rollup view for the anchor multifamily partner
- CSV exports for all primary tables
CRM & Sales Funnel
- Attio CRM (attio.com) as the pipeline system of record
- Marketing site lead capture wired to Attio via API
- Landlord prospect pipeline in Attio (new lead → demo → pilot)
- Tenant lifecycle tracking from registration through lease
- Outbound email sequences to multi-family landlords via Instantly.ai, with dedicated sending domains, inbox warmup, and multi-step (4 to 7 touch) cadences
- Multi-family contact data sourced from Apollo.io (property management, asset managers, owner-operators); enriched leads pushed into Attio
- Replies and positive engagements routed back to Attio as deals; bounces and unsubscribes synced bi-directionally
- Conversion analytics across marketing site → Attio → product
User Roles & Permissions
- Roles included in MVP: Tenant, Landlord (single property), Landlord Org Admin (multi-property), Rentbid Admin
- Org-scoped permissions for multi-property landlord groups
- Invite, role assignment, and removal flows for org admins
Notifications & Communication
- Transactional email via Resend for application, bid, and lease events
- Transactional SMS via Twilio for high-priority events
- In-app notification center with read/unread state
- Per-user notification preferences
- Templated, brand-aligned email and SMS copy
Mobile Responsiveness
- Mobile-web responsive across landlord and tenant flows (320px+)
- Touch-optimized application and bid flows
- Mobile-first marketing site
- Tested on current iOS Safari, Chrome (Android), and desktop Chrome/Safari/Edge/Firefox
- Native iOS/Android apps are explicitly out of scope for MVP
Admin / Backend Tools
- Internal Rentbid admin console: user search, manual verification, listing moderation
- Manual override actions (suspend listing, refund initiated, etc.)
- Feature-flag system to gate pilot features
- Application logs with searchable error reporting (Sentry or equivalent)
Integrations Included
- Authentication: Auth0 or Clerk
- Database: PostgreSQL with row-level security
- Cloud: Railway with managed secrets for keys
- Transactional email via Resend
- Transactional SMS via Twilio
- Monitoring & logging: Datadog or Sentry
- Analytics: PostHog or equivalent
- CRM: Attio (attio.com) with API wiring to the marketing-site funnel
- Outbound email sequences: Instantly.ai (with dedicated sending domains + inbox warmup)
- Multi-family lead sourcing: Apollo.io contact data enrichment
- Market rent data: Rentometer or equivalent for fair-market-rent benchmarking
Integrations Deferred (post-MVP)
- Background check vendor integration (e.g., Checkr): wired with stub; live integration in a follow-on engagement
- Property management system (PMS) integrations (Yardi, RealPage, AppFolio): deferred
- Direct rent payment processing: deferred to a separate payments engagement
- Native mobile app: deferred
Explicit Exclusions from MVP Scope
- Anti-fraud and duplicate-detection on tenant profiles (handled in a follow-on phase with the chosen identity vendor)
- Audit log of permission changes (Phase 2)
- Native iOS or Android apps (web-first MVP)
- Live integrations with background check, identity verification, or PMS vendors (stubs included)
- Payment processing for rent collection (deferred)
- Custom AI/ML pricing models beyond simple market-rate displays
- Paid media spend, content production, or location shoots
- Hardware, on-prem infrastructure, or third-party data licenses
- Translation/localization beyond English
- Custom enterprise SSO (SAML/OIDC)
- Ongoing post-launch retainer (available as a separate engagement)
Any of the above can be scoped as Additional Services or a separate engagement. See Section 7.
Proposed Tech Stack
A modern, SaaS stack built for AI.
The architecture below is the proposed starting point. All vendor and platform choices are confirmed during Milestone 1 (Weeks 1 and 2) as part of scope and feature confirmation, alongside selection of any third-party accounts. Substitutions that preserve the security posture and the documented acceptance criteria do not require a change order.
Frontend
Backend & API
Database
PostgreSQL with row-level security (RLS)
Cloud Infrastructure
Secrets Management
Railway managed secrets
Transactional Email
Transactional SMS
CRM
Outbound Email
Instantly.ai + Apollo.io lead data
Market Rent Data
Rentometer or equivalent
Identity Verification (KYC)
Selected at M1 from the vendor list below
Security & Compliance Posture
Not SOC 3 at MVP. Built for SOC 3 next.
The MVP will not carry a SOC 3 attestation at launch. It is, however, built on foundations specifically chosen to make a future SOC 3 readiness process straightforward, and to keep sensitive renter data off our servers wherever a vetted third party can handle it instead.
Encryption Strategy
In Transit
TLS 1.2 or higher
All client / server / vendor traffic.
At Rest
AES-256
Database, backups, and object storage.
Highly Sensitive Fields
Field-level handling
- SSN
- Driver License Number
- Bank Account Numbers
Identity Verification & KYC
We leverage third-party tools so that the most sensitive identity data does not need to land on Rentbid servers. Vendor selected and confirmed at M1 Discovery.
| Provider | Best For |
|---|---|
| Persona | Property management, tenant screening, KYC, document verification |
| Alloy | Identity orchestration and fraud prevention |
| Veriff | Driver's license and selfie verification |
| Onfido (Entrust) | Identity verification with strong developer APIs |
| Jumio | Enterprise-grade identity verification |
| Plaid Identity Verification | Identity plus bank account verification |
| Stripe Identity | Easy integration if already using Stripe |
Verification Flow
- 01Tenant↓
- 02Rentbid App↓
- 03Identity Vendor (e.g., Persona)↓
- 04Verification Result↓
- 05Store Token + Status
Worked Example
- User uploads driver's license.
- Document is sent directly to Persona (or selected vendor).
- Vendor returns: verification status, name, date of birth, address, confidence score.
- Rentbid stores verification ID, status, and last 4 of license number if needed.
- Rentbid does not store the raw license image unless explicitly required.
Data minimization is the default. Where a vetted third party can hold the most sensitive renter data (raw documents, full PII), Rentbid stores a reference token and status rather than the underlying field. This both reduces Rentbid's attack surface today and accelerates a future SOC 3 readiness program.
Milestone Acceptance Criteria
Each milestone tied to measurable deliverables.
A milestone is considered complete when CMG demonstrates the criteria listed and Client accepts in writing within the 5-business-day review window described in Section 3(C). Documented scope-conforming defects identified during review will be remediated within 10 business days.
Deposit & Kickoff
50% · $15,750Effective Date (Week 1–2)
- Executed MSA and 50% deposit received
- Project kickoff held; Rentbid stakeholders identified
- Discovery brief finalized: scope confirmation, environments, third-party accounts
- Interactive POC (clickable prototype) delivered by end of Week 2
- Sprint cadence and tooling (Slack, GitHub, CMG Project Hub Portal) live
MVP + Marketing Site Delivered
25% · $7,875~Week 7–8
- Listings can be created, edited, published, and unpublished by landlords
- Tenant application flow fully functional end-to-end
- End-to-end bidding workflow operational (list → bid → accept → lease initiated)
- Landlord and tenant reporting dashboards display live data
- Notifications (email + SMS) firing on the documented event triggers
- Marketing site live in staging with CRM lead capture wired
- Mobile responsiveness validated across documented browsers
Launch & Completion
25% · $7,875Pilot-ready, ~Week 13
- Production deployment completed and verified
- CRM integration tested with the anchor-supply pilot data
- QA/testing benchmarks completed (test plan, defect log closed for Severity 1/2)
- Performance acceptance: dashboards load < 2.5s p75 on broadband; bid action latency < 1.5s p75
- Security baseline: auth, role checks, HTTPS, secrets management, basic OWASP review
- Marketing site live on production domain with analytics verified
- 30-day post-launch warranty period commences
- Documentation and admin handoff delivered (see Ownership & Handoff)
Pilot-ready at day 90.
CMG affirmatively commits that, upon acceptance of Milestone 3, Rentbid will have a fully operational MVP capable of supporting a live landlord pilot end-to-end, without reliance on mock or manual workflows for the in-scope modules listed above.
Timeline, Dependencies & Change Management
Aggressive timeline. Clear rules.
A 90-day window only works if both sides move at the same pace. The expectations below keep the schedule honest and protect both parties from drift.
Dedicated Slack Channel
A dedicated shared Slack channel is provisioned at kickoff for real-time collaboration between the Rentbid team and the CMG delivery team (questions, decisions, design and product reviews, async status). Channel access is included for the duration of the engagement and any active monthly support engagement; ad-hoc questions outside an active engagement are routed to email.
Client Turnaround
Client agrees to provide written feedback, approvals, and required credentials within 48 business hours of CMG's request. Delays beyond this window extend the corresponding milestone date day-for-day without penalty to CMG.
What Constitutes a Scope Change
- Any new module or workstream not listed in Scope of Work
- Material redesign or rework of accepted Work Product
- Changes to integrations not listed as “Included”
- Additional user roles, environments, or third-party vendors
- Performance or compliance targets beyond those documented in M3 acceptance
Change Order Process
Before commencing additional work, CMG provides a written change order describing the work, the schedule impact, and the fee (fixed or at the $250/hour rate card). Work begins only upon Client's written (email is sufficient) approval. Approved change orders may extend Milestone dates day-for-day.
Client Dependencies
- Designated decision-maker available for weekly working sessions
- Timely access to brand assets, copy, and third-party vendor accounts
- Access to anchor-supply pilot stakeholders for integration testing
- Domain ownership, DNS access, and cloud-account authorization
- Legal review of policies (Terms, Privacy) on Client schedule
Post-Launch Support
Stabilization, support, and SLA expectations.
A live pilot will surface real-world issues. The structure below sets clear expectations for what is included with the build, what is billed hourly, and what is recommended for a successful 60–90 day stabilization period.
Included with the build
30-day Warranty Period
CMG remediates material defects against the documented M2/M3 acceptance criteria at no additional cost for 30 days following M3 acceptance. Issues are triaged by severity:
Production down or critical flow blocking
Examples:
- Production environment unreachable
- Authentication broken for all users
- Bidding or application submission fails end-to-end
- Data loss or corruption
- Active security incident
Significant functional issue, workaround available
Examples:
- Dashboard metric shows incorrect numbers
- Transactional email or SMS failing for a specific event
- A specific user role can't access one feature
- Slow loads on one page; rest of app is healthy
- Notification delivery delayed but eventually arrives
Cosmetic or minor
Examples:
- Styling and visual polish
- Copy edits or microcopy
- Minor UI alignment issues
- Low-priority refactors
Improved SLA available. Same-day response and a 24/7 shared Slack channel for critical issues require an active Monthly Support Engagement (see below). No guaranteed uptime SLA is offered under the included Warranty alone.
Three support paths after the warranty period
Hourly Ad-Hoc
$250 / hour
One-off bug fixes, small tweaks, or quick questions billed at the rate card.
- No guaranteed response or SLA
- Scheduled as capacity allows
- Best for low-volume, low-urgency work
Scoped Per Project
Fixed per scope
Defined improvements quoted as fixed-fee mini-projects with their own milestone and acceptance.
- Discrete deliverables, fixed price
- Milestone + acceptance per project
- Best for known enhancements or new modules
Monthly Recommended
Starting at $5,000 / month
Strongly advised for the 60–90 day pilot stabilization period.
- Reserved monthly capacity
- Same-day response for Severity 1 issues
- 24/7 dedicated Slack channel for real-time collaboration
- Defined response targets and escalation path
- Weekly review cadence during rollout
- Direct access to Van Tucker, Tech Product Lead
- Bug remediation included
Scope and fees documented in a separate signed addendum.
Ownership & Technical Handoff
All Work Product belongs to Rentbid.
Standard work-for-hire terms: on payment in full of each milestone, the Work Product created for Rentbid is owned by Rentbid. At completion of Milestone 3, CMG executes a clean handoff covering the items below.
Source code
Full repository transfer to Rentbid GitHub org; all branches, tags, and CI configs included.
Cloud infrastructure
All production and staging environments transferred to Rentbid-owned cloud accounts; billing migrated.
Data & CRM
All production data and CRM records belong to Rentbid; data export delivered on request at any time.
Design assets & documentation
Figma files (or equivalent), brand assets, architecture diagrams, and runbooks delivered.
Admin credentials & environments
Admin accounts, third-party vendor credentials, and environment access transferred. CMG access removed on request.
Knowledge transfer
Walkthrough sessions covering architecture, deploy, monitoring, and on-call basics included in the handoff.
CMG retains rights to its proprietary methodologies, frameworks, and Background Technology (e.g., internal tools and open-source libraries), and grants Rentbid a perpetual, royalty-free license to use the Background Technology as embedded in the Work Product. See Section 4 for full terms.
Investment & Payment Schedule
Fixed fee. Three milestones.
MVP Build + Growth
Total $31,500
Deposit at signing / Effective Date
Net 0 / on signing
$15,750
50%
MVP + Marketing Site delivered (M2 accepted)
Net 7 from invoice
$7,875
25%
Completion (M3 accepted)
Net 7 from invoice
$7,875
25%
Fees are exclusive of applicable taxes. No retainer, no auto-renew. Milestone invoices are due Net 7 from invoice date.
Master Services Agreement
Terms.
THIS AGREEMENT (the “Agreement”) is entered into on May 29, 2026 by and between Collective Media Group, LLC (“CMG”), a California limited liability company, with a mailing address of 13101 Washington Blvd, Suite 428, Los Angeles, CA 90066, USA, and Rentbid (“Client”), whose address is _______________________________________ (collectively, the “Parties”).
1. Scope; Services
CMG agrees to perform the services described in the Engagement Overview, Strategic Objectives, Scope of Work, and Milestone Acceptance Criteria sections of this Agreement (collectively, the “Services”). Any services requested by Client that fall outside the documented Scope shall be handled as Additional Services under Section 7.
2. Client Requirements & Dependencies
Client agrees to provide the following to begin and maintain the engagement:
A. Completed onboarding documents and associated files.
B. Full billing and invoice information.
C. Timely feedback. Client will provide written feedback, approvals, and credentials within 48 business hours of CMG's request. Delays in Client response that materially affect the schedule will extend the corresponding milestone date day-for-day without penalty to CMG.
D. Access. Client will provide timely access to the third-party accounts, brand assets, content, and stakeholders necessary to perform the Services.
E. Client Engagement. Extended lack of engagement by Client may result in suspension of Services at CMG's discretion until engagement resumes. Payment obligations continue during any suspension period.
3. Compensation, Payment & Term
A. Compensation. The fixed project fee is $31,500 USD, billed across three milestones: 50% deposit ($15,750) on the Effective Date; 25% ($7,875) upon meeting Milestone 2 acceptance criteria; 25% ($7,875) upon meeting Milestone 3 acceptance criteria. Milestone invoices are due Net 7 from invoice date.
B. Term. The Initial Term is the 13-week build window beginning on the Effective Date and continuing through completion of Milestone 3. The Initial Term may be extended day-for-day for delays caused by Client per Section 2(C).
C. Acceptance Process. Following CMG's notice that a Milestone is ready for review, Client will have five (5) business days to either (i) accept the Milestone in writing or (ii) deliver a written list of specific, scope-conforming items requiring remediation. If no written response is received within the review period, the Milestone is deemed accepted. CMG will remediate documented Milestone deficiencies that are within the documented Scope within ten (10) business days and re-submit for acceptance.
D. Termination. Either party may terminate this Agreement for material breach not cured within thirty (30) days of written notice. Upon termination for any reason, Client shall pay for all Services performed and Work Product delivered through the effective date of termination. Fees paid for completed milestones are non-refundable.
E. Suspension / Chargebacks. In the event Client initiates a chargeback, payment reversal, or cancellation of authorized payments after any legally permitted cancellation period, CMG may immediately suspend or terminate Services at its discretion. Client remains responsible for fees earned through the effective date of suspension or termination.
4. Ownership of Work Product
A. Work Product. Upon Client's payment in full of the applicable milestone, all software, code, designs, copy, configurations, and other deliverables created specifically for Client under this Agreement (the “Work Product”) shall be the sole and exclusive property of Client. All elements of the Work Product protected by copyright are “works made for hire” for which Client is the author under the U.S. Copyright Act of 1976, as amended.
B. Assignment. To the extent any portion of the Work Product is found not to be a work made for hire, CMG hereby irrevocably assigns to Client all right, title, and interest worldwide in and to such Work Product, subject to (i) Client's payment in full for that Work Product and (ii) the Background Technology carveout below.
C. Background Technology. Any intellectual property developed, acquired, or otherwise obtained by CMG prior to this Agreement, or licensed or obtained by CMG from third parties (including open-source software) (collectively, “Background Technology”), shall not be considered Work Product and shall remain the property of CMG or its licensors. CMG grants Client a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute the Background Technology solely as embedded in the Work Product to the extent necessary for Client's use of the Work Product.
D. Third-Party Components. The Work Product may include open-source and other third-party components. Such components remain licensed under their respective licenses, and Client's use of such components is governed by those licenses.
E. CMG Reservations. CMG retains all rights to its proprietary methodologies, frameworks, templates, processes, systems, and know-how used or developed independently of Client's confidential information, whether or not incorporated into the Work Product, subject to the license granted in Section 4(C).
5. Confidentiality
A. Each party will treat the other's non-public business, technical, customer, and financial information as confidential (“Proprietary Information”) and use it solely to perform under this Agreement. Each party will protect the other's Proprietary Information with the same degree of care it uses to protect its own confidential information, and in no event with less than reasonable care.
B. Proprietary Information does not include information that is (i) already known to the receiving party without restriction, (ii) independently developed by the receiving party, (iii) received from a third party without restriction, or (iv) in the public domain through no fault of the receiving party.
C. License to Marks. Client grants CMG a limited, non-transferable, non-exclusive license to use Client's trade names, trademarks, service marks, and brand assets solely as required to perform the Services and in CMG's portfolio in accordance with Section 5(D).
D. Portfolio Release. CMG may reference the existence of the engagement and use non-confidential Work Product in its portfolio and case studies. Client may, in writing, specify materials excluded from this release.
E. Remedies. The parties acknowledge that breach of confidentiality may cause irreparable harm and agree that the non-breaching party shall be entitled to seek equitable relief in addition to any other remedies available.
6. Warranty & Post-Launch Support
A. Warranty. CMG warrants that the Services will be performed in a professional and workmanlike manner consistent with industry standards. For a period of thirty (30) days following acceptance of Milestone 3 (the “Warranty Period”), CMG will, at no additional cost, correct material defects in the Work Product that prevent the Work Product from substantially conforming to the documented Milestone 2 and Milestone 3 acceptance criteria. The Warranty does not cover (i) issues caused by changes made by Client or third parties, (ii) misuse, (iii) requested enhancements outside the documented Scope, or (iv) issues caused by third-party platforms or services.
B. Response Targets During Warranty. Severity 1 (production down or critical-flow blocking): one (1) business-day response, best-effort resolution. Severity 2 (significant functional issue, workaround available): two (2) business-day response. Severity 3 (cosmetic / minor): scheduled into the next available cycle. CMG does not commit to a guaranteed uptime SLA outside of an active monthly support engagement.
C. Post-Warranty Support Options. After the Warranty Period, Client may engage CMG for additional support under one of three models: (i) Hourly Ad-Hoc, billed at $250/hour against the then-current rate card, with no guaranteed response time or SLA, scheduled as capacity allows; (ii) Scoped Per-Project Improvements, discrete enhancements quoted as fixed-fee mini-projects with their own milestone and acceptance criteria; or (iii) Monthly Support Engagement, a recurring engagement starting at $5,000/month including reserved capacity, defined response targets, a documented escalation path, weekly review cadence during rollout, and direct access to Van Tucker, Tech Product Lead.
D. Recommendation. CMG strongly recommends the Monthly Support Engagement option during the 60–90 day pilot stabilization period. Scope, fees, and term for any of the three support options will be documented in a separate, signed addendum.
7. Additional Services & Change Management
A. Out-of-Scope Work. Any services requested by Client that fall outside the documented Scope are “Additional Services.” Additional Services include, without limitation: new modules or workstreams; redesign or material rework of accepted Work Product; changes to integrations not listed as “Included”; native mobile app development; payment processing; live background-check or identity-verification integrations; and additional environments beyond production and staging.
B. Change Order Process. Before commencing Additional Services, CMG will provide Client with a written change order describing the work, the impact on the schedule, and the fee (fixed or at the $250/hour rate card). Work begins only upon Client's written (email is sufficient) approval. Approved change orders may extend Milestone dates day-for-day.
C. Material Pivots. A material change to the product direction (e.g., introducing a previously deferred module) will be quoted as a separate, signed addendum to this Agreement rather than as a change order.
8. Limitation of Liability
EXCEPT FOR EACH PARTY'S CONFIDENTIALITY AND IP ASSIGNMENT OBLIGATIONS AND FOR LIABILITY ARISING FROM GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST BUSINESS, ARISING OUT OF OR RELATING TO THIS AGREEMENT. EACH PARTY'S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY CLIENT TO CMG UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
9. Handling of Disputes
Any dispute arising out of or relating to this Agreement shall be governed by the laws of the State of California and the United States of America. The parties will first attempt to resolve any dispute through good-faith negotiation. In the event the dispute cannot be resolved, the proper venue shall be the courts of the State of California. In the event Client initiates a chargeback, payment reversal, or cancellation of authorized payments after any legally permitted cancellation period, CMG may immediately suspend or terminate the engagement and pursue all remedies available at law or in equity, including reasonable costs of dispute defense.
10. No Guarantee of Results
CMG does not warrant or guarantee any specific business outcome, conversion rate, revenue, occupancy improvement, or pilot result. Examples of results obtained for other clients may be shared for demonstrative purposes only and do not constitute a promise of similar results.
11. Entire Agreement; Amendments
This Agreement, including the Engagement Overview, Strategic Objectives, Scope of Work, Milestone Acceptance Criteria, Ownership & Handoff, and Payment Schedule, is the final, complete, and exclusive agreement between the parties. No modification or amendment shall be effective unless in writing and signed by both parties.
12. Severability; Headings
If any provision of this Agreement is held to be illegal, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect. Headings are for convenience only and shall not be used to construe the contents of this Agreement.
Confidential · Collective Media Group, LLC © 2026